Privacy Policy

At WhimsyGarden, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal information you provide, such as:

Name
Email address
Phone number
Shipping address
Billing address
Order information
Customer service messages

Automatically collected information, such as:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Referring website or traffic source
Cookies and similar tracking data

Payment-related information is processed through PayPal. WhimsyGarden does not directly collect or store your full PayPal account details, card number, or other sensitive payment credentials.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmation and shipping updates
Provide customer support
Respond to questions or requests
Handle returns, refunds, or order issues
Improve our website, products, and services
Prevent fraud, abuse, or unauthorized transactions
Comply with legal, tax, and business obligations
Send marketing emails if you choose to subscribe

We do not sell your personal information.

Email Marketing

If you subscribe to our newsletter, we may use your email address to send you garden decor inspiration, product updates, seasonal styling ideas, and store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Transactional emails, such as order confirmations, shipping updates, and customer service replies, may still be sent even if you unsubscribe from marketing emails.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support website functionality.

Cookies may help us understand:

Which pages are visited
How customers interact with our website
Which products or sections are most useful
How to improve website performance and user experience

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Sharing Your Information

We may share necessary information with trusted service providers to help operate our business, such as:

Payment processors, including PayPal
Shipping and logistics providers
Website hosting platforms
Email service providers
Customer support tools
Analytics and security service providers

These service providers are only allowed to use your information as needed to provide services to us.

We may also disclose information if required by law, legal request, fraud prevention, or to protect our rights, customers, and business.

Payment Security

All payments on WhimsyGarden are processed through PayPal.

When you complete payment, you may be redirected to PayPal’s secure payment platform. PayPal may collect and process your payment information according to its own privacy policy and security practices.

WhimsyGarden does not store your full payment account details.

Data Retention

We keep your personal information only as long as necessary for business, legal, tax, accounting, fraud prevention, and customer service purposes.

Order records may be kept for a reasonable period to help manage returns, refunds, disputes, and customer support.

Protecting Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure. Please use caution when sharing information online.

Your Rights and Choices

Depending on your location, you may have rights related to your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing emails
Ask questions about how your information is used

To make a privacy-related request, please contact us using the contact information below.

Children’s Privacy

Our website and products are intended for general audiences and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.