Welcome to WhimsyGarden.
These Terms & Conditions govern your use of our website, products, services, and any purchase made through our online store. By visiting our website, browsing our products, placing an order, or using our services, you agree to be bound by the following terms.
Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use this website or place an order.
1. Website Operator
This website is operated by WhimsyGarden.
Throughout the website, the terms “we,” “us,” and “our” refer to WhimsyGarden. The terms “you” and “your” refer to customers, visitors, and users of our website.
2. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Brand Name: WhimsyGarden
Email: info@WhimsyGarden.store
Phone: +1 408-298-9731
Address: 635 Coleman Ave, San Jose, CA 95110, United States
We usually respond within 1–2 business days.
3. Use of Our Website
By using our website, you agree to use it only for lawful purposes.
You agree not to:
Use the website for fraudulent or illegal activities
Interfere with the normal operation of the website
Attempt to access data, systems, or accounts without authorization
Submit false, misleading, or inaccurate information
Copy, reproduce, or misuse website content without permission
Use our website in a way that may harm WhimsyGarden or other users
We reserve the right to refuse service, cancel orders, or restrict access if we believe a user has violated these Terms.
4. Product Information
WhimsyGarden offers decorative garden and home accent products, including garden figurines, bunny planters, frog statues, mushroom decorations, bird ornaments, gnome-style accents, and seasonal decorative pieces.
We try our best to provide clear and accurate product information, including product descriptions, images, sizes, materials, colors, and usage suggestions.
However, please note that:
Product colors may appear slightly different due to screen settings
Product sizes may have small measurement differences
Product images are for reference and display purposes
Decorative items should be used according to product descriptions and care notes
Our products are intended for decorative use. Please review product details carefully before placing an order.
5. Orders and Order Acceptance
When you place an order on our website, you agree that all information provided is accurate, complete, and up to date.
After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not necessarily mean that the order has been fully accepted or processed.
We reserve the right to cancel or refuse an order if:
Product information or pricing contains an error
The item is unavailable
Payment is not completed successfully
Shipping information is incomplete or incorrect
The order appears suspicious, fraudulent, or high-risk
The order violates our policies or these Terms
If your order is cancelled after payment, we will issue a refund to the original payment method where applicable.
6. Pricing and Availability
All prices on our website are displayed in USD unless otherwise stated.
We may update product prices, promotions, product availability, and website content at any time without prior notice.
We try to keep pricing and product information accurate, but errors may occasionally occur. If we discover a pricing or product information error after you place an order, we may contact you to confirm whether you would like to continue with the corrected information or cancel the order.
7. Payment
WhimsyGarden currently accepts payment through:
PayPal
At this time, we only support PayPal payments. Other payment methods such as bank transfer, cash on delivery, checks, or money orders are not available.
When you proceed to checkout, you may be redirected to PayPal to complete your payment. PayPal may offer different payment options depending on your PayPal account, location, and eligibility.
WhimsyGarden does not directly store your full PayPal account details, card number, or sensitive payment credentials.
Your order will usually be processed only after payment has been successfully completed.
8. Shipping and Delivery
Orders are usually processed within 1–3 business days after payment is successfully completed.
After shipment, the estimated delivery time is usually 5–7 business days.
WhimsyGarden currently offers free shipping on orders unless otherwise stated.
Please make sure your shipping address, phone number, and email address are correct before placing an order. Incorrect or incomplete shipping information may cause delivery delays, failed delivery, or additional reshipping costs.
Delivery times are estimates and may be affected by:
Carrier delays
Weather conditions
Holiday periods
High order volume
Incorrect shipping information
Other factors beyond our control
For more details, please review our Shipping Policy.
9. Returns and Refunds
We accept return requests within 30 days after delivery.
To be eligible for a return, the item must usually be unused, undamaged, in its original condition, and returned with original packaging and accessories where applicable.
If your item arrives damaged, defective, missing, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.
Refunds are usually processed to the original payment method after the returned item has been received and inspected, or after the issue has been reviewed and approved.
For more details, please review our Return & Refund Policy.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or shipped, we will try to help cancel it. If the order has already been shipped, it may not be possible to cancel the order, and you may need to request a return after receiving the package.
11. Damaged or Incorrect Items
If you receive a damaged, defective, missing, or incorrect item, please contact us with the following information:
Order number
Email address used for the order
Photos of the item
Photos of the packaging, if available
A short description of the issue
We will review the issue and provide a suitable solution based on the situation.
12. Product Use and Care
Our products are decorative garden and home accents.
Please use products according to the product descriptions, display suggestions, and care instructions where provided.
For outdoor placement, we recommend using decorative items in suitable areas and avoiding prolonged exposure to extreme weather conditions unless the product page clearly states otherwise.
WhimsyGarden is not responsible for damage caused by misuse, improper handling, incorrect installation, accidental damage, or exposure beyond normal decorative use.
13. Intellectual Property
All website content, including text, images, graphics, logos, product descriptions, page layouts, designs, and other materials, belongs to WhimsyGarden or is used with permission.
You may not copy, reproduce, distribute, modify, publish, sell, or use our website content for commercial purposes without our written permission.
14. Third-Party Services
Our website may use third-party services to help operate our business, such as PayPal payment processing, shipping providers, website hosting, analytics tools, and email services.
These third-party services may have their own terms and privacy policies. WhimsyGarden is not responsible for third-party websites, platforms, or services that are not controlled by us.
15. Limitation of Liability
To the fullest extent permitted by law, WhimsyGarden is not liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
We do not guarantee that the website will always be available, error-free, uninterrupted, or free from technical issues.
Our total liability related to any order will not exceed the amount paid for that order, unless otherwise required by law.
16. Privacy
Your use of our website is also subject to our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, policies, or legal requirements.
Any updates will be posted on this page. By continuing to use our website after changes are posted, you agree to the updated Terms.
18. Governing Law
These Terms & Conditions are governed by applicable laws and regulations.
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to remain in effect.
19. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
WhimsyGarden
Email: info@WhimsyGarden.store
Phone: +1 408-298-9731
Address: 635 Coleman Ave, San Jose, CA 95110, United States
We usually respond within 1–2 business days.